Shipping policy

Shipping and Delivery

Last updated: 24 October 2026

1. Order confirmation and processing

Orders are generally processed within 1–3 business days after successful order confirmation. For prepaid orders, this includes confirmation of payment. For cash-on-delivery orders, any required order verification must be completed. Weekends and public holidays are not business days.

2. Delivery estimates

After dispatch, delivery generally takes 3–7 business days, depending on the destination and courier. Processing plus transit therefore generally totals approximately 4–10 business days after order confirmation. These are estimates, not a guaranteed delivery date. Any different product- or destination-specific estimate should be shown before purchase.

Remote locations, public holidays and exceptional disruptions can affect delivery. Contact us if the stated estimate has passed without delivery or a meaningful update.

3. Serviceability and charges

Availability of delivery, cash on delivery and any applicable shipping or COD charges depends on the order and destination. Check the options and total shown at checkout before placing your order. Free-shipping offers apply only where explicitly stated and subject to the stated conditions.

4. Tracking and split shipments

Where the courier provides a tracking number, we will make it available through the order update or the contact details supplied at checkout after dispatch. If you have not received tracking or it has stopped updating, contact velvetsindia@gmail.com. Items fulfilled separately may arrive in different packages with separate tracking.

5. Address changes and failed delivery

Check your address, postcode and phone number before ordering. Request corrections promptly; changes may not be possible after dispatch. If a delivery fails because the address is incomplete or the recipient cannot be reached, contact us to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it.

6. Delayed, lost, damaged or incorrect deliveries

Email velvetsindia@gmail.com with your order number and details of the issue. For visible damage or an incorrect item, provide available photos or other evidence and retain the packaging where possible. We will investigate with the fulfillment or delivery partner and explain the applicable replacement, cancellation or refund process.

Delivery-partner involvement and estimated times do not remove your rights under applicable law. Read our Returns, Refunds and Cancellation Policy for the resolution process.

Contact and complaints

Store: Velvets
Email: velvetsindia@gmail.com
Phone: +91 85200 01160
Store contact address: Ameerpet, Vijaya Hostel, Hyderabad, Telangana 500073, India
Website: www.velvets.in

Please include your order number, the issue and the resolution you are requesting. For an unresolved complaint, reply to your existing email with the subject “Complaint escalation” and your order number so that the correspondence stays together.